ARRIVING AT THE HOTEL

Questions

1-Hello, can I help you?
2-What is your last and first name please?
3-How many nights are you booked?
4-How did you make the reservation?
5-Would you like to include breakfast?
6-Is this your first time with us?
7-How did you hear about our hotel?
8- Will you be using the safe?
9-Will you be using the phone?
10- Are you here on tourism or business?




Things the receptionist might say
1-Our room service ends in 15 minutes
2-Breakfast is served from 6:30 to 10 am
3-There’s no charge for the safe
4-If you need to use a taxi service, let us know
5-You will find drinks and snacks in your room
6-There’s a menu for our restaurant in each room
7-The bar is open 24 hours
8-You will get a key card for you room, but there’s a 50 dollar fine in case of loss
9- There are sightseeing buses from across the hotel
10- If you need any assistance, call us on 01